Refund Policy
30-Day Return Policy
At Avana the Label, we want you to love every piece you order. If something isn't quite right, you can request a return within 30 days of the date your order is delivered.
To start a return, please contact our customer care team at:
Please include your order number and the reason for your return, so we can send you the correct return instructions.
Returns sent without contacting our team first may not be accepted.
Return Conditions
To be eligible for a return, items must:
- Be unused and unworn
- Be unwashed
- Be in their original condition
- Include original tags, packaging and protective materials where applicable
- Show no signs of wear, damage or use
- Come with proof of purchase or your order number
Items that don't meet these conditions may not be eligible for a refund.
Return Shipping
All approved returns must be sent to our designated returns warehouse in Asia.
Return Warehouse Address:
3rd Floor, Building D, Dinfeng Science Park
Qiaotang Road, Bao'an District
518103 Shenzhen, Guangdong
China
Customers are responsible for arranging and paying for return shipping.
We strongly recommend using a tracked shipping service that supports international customs clearance.
Customers are also responsible for making sure all required shipping and customs information is completed correctly.
Avana the Label cannot be held responsible for return parcels that are lost, delayed, rejected or sent back due to incorrect shipping information, customs issues or unpaid charges.
Please keep your tracking information until your return has arrived and your refund has been completed.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Our team will review the details and help you with the next steps.
Exchanges
If you'd like a different size, style or item, we recommend returning the original piece and placing a new order.
Please contact our team before sending anything back, so we can give you the correct return instructions.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible after placing it.
Once an order is being processed or has shipped, we may no longer be able to cancel or change it.
After delivery, you can request a return under our 30-day return policy.
Refunds
Once your return arrives at our warehouse, it will be inspected before your refund is approved.
Approved refunds are processed within 10 business days of receiving and inspecting your return.
Refunds are issued to the original payment method used for your order.
After your refund is processed, your bank or payment provider may need extra time for the funds to show in your account.
You'll receive a confirmation once your refund has been processed.
Contact Information
If you have any questions about a return or refund, our customer care team is happy to help.
Email: info@avanathelabel.com
Phone: +1 564 224 8052
Customer Care Hours
Monday to Friday: 9:00 â 18:00
Saturday & Sunday: Closed
Company Information
Store name: Avana the Label
Return Warehouse Address: 3rd Floor, Building D, Dinfeng Science Park, Qiaotang Road, Bao'an District, 518103 Shenzhen, Guangdong, China