FAQ
What is your return policy?
Avana the Label offers a 30-day return window from the date your order is delivered. If you'd like to return an item, just contact us within 30 days of receiving your order.
Return shipping costs are the customer's responsibility, unless the item you received is damaged, faulty or incorrect. If that happens, please reach out to our customer care team and we'll take care of it.
Once your return has been received and inspected, approved refunds are usually processed within 10 business days and sent back to your original payment method.
How can I request a return?
To start a return, email our customer care team at:
We'll reply with your return instructions and everything you need to send your item back.
Please make sure returned items are in their original condition and, where possible, their original packaging.
How much does delivery cost?
Standard delivery is free on all orders within the United States.
You'll see all shipping details at checkout before you place your order.
Do you deliver outside the United States?
At the moment, Avana the Label ships only within the United States.
How do I track my order?
As soon as your order ships, we'll send you a shipping confirmation email with your tracking information.
Use the tracking number in that email to follow your package with the carrier.
Which payment methods do you accept?
We accept a range of secure payment methods, including:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Maestro
Digital Payments
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through our checkout.